ScaleFlow
ScaleFlow Software
Privacy policy
Last updated 27 October 2026. This policy covers ScaleFlow Tracker, the client-work tracker operated by ScaleFlow Software.
What we store
- Account details you or an admin provide: name, email, role, and company.
- A password hash. We never store or email the password itself.
- Session records, including a hashed session token, last seen time, browser, and IP address.
- Work you put in the product: issues, comments, attachments, time logs, attendance, and leave requests.
- Email delivery status when an invitation, reset, or leave decision is sent.
Why
We use this information to run the workspace: sign-in, permissions, the board, notifications, and the emails those actions require. We do not sell personal information.
Who can see it
Admins and developers at ScaleFlow Software see the work assigned to them. Clients and their team members see only their own company’s requests. Internal notes and time logs stay with ScaleFlow staff.
How long
A normal session ends after 12 hours. “Stay signed in” lasts 7 days and refreshes while you use the app. Invite links expire after 48 hours and password-reset links after 1 hour. Deactivating an account ends its sessions and keeps the work history.
Your choices
Ask your ScaleFlow admin to correct your name or email, or to deactivate the account. You can log out of every device from inside an issue or by signing out.